Need a helping hand?

Office working times
We're open from 9am to 5pm all weekdays except public bank holidays and over the Christmas/New Year break.

Free email support

Included for free

Web based
docs

Email
support

Telephone
support

Remote
support

Faster
response

To obtain free email support on a product you’ve purchased directly from us, please email us at support@zensoftware.co.uk.
We aim to respond within 2 normal business days.

If you have an urgent support issue, you may want to purchase a priority support agreement.

Priority telephone/email support

1 and 12 month options available Recommended

Web based
docs

Email
support

Telephone
support

Remote
support

Faster
response

For customers who have paid for priority telephone/email support please call us on +44 (0)161 660 5738 or email us at support@zensoftware.co.uk.

During normal office hours we aim to respond within 1 normal working hour if we’re not available immediately.

PURCHASE PRIORITY TELEPHONE/EMAIL SUPPORT

Online help resources

Need help getting started? Looking for more information on a particular product area? Interested in demo videos? You'll find it all here.

Vendor's knowledgebase

Search a wealth of information over on the developer's website, including help getting started, guides for using specific features and articles to assist with troubleshooting.

www.altn.com

Our knowledgebase

Search our own knowledgebase for solutions to common support issues that our SecurityGateway customers run into.

Go to our knowledgebase

SecurityGateway videos

Find recorded webinars, specific feature highlights, information on new releases and much more over on our busy YouTube channel.

Visit our YouTube channel